Customer Care

At Makfo, we are committed to providing excellent customer service to ensure that you have a positive shopping experience. Whether you have questions about our backpacks, need assistance with an order, or have feedback for us, our dedicated customer care team is here to help.

Contact Us

If you need assistance, you can contact us through any of the following channels:

Email: Our customer care team is available via email 24/7 to answer any questions or concerns you may have. We strive to respond to all emails within 24 hours.

Live Chat: You can also reach out to us through the live chat feature on our website. Our customer care team is available to chat with you during our business hours, which are Monday to Friday from 9 am to 5 pm EST.

Phone: If you prefer to speak with us over the phone, you can call our customer care team at +44 (786) 873-5680. Our phone lines are open during our business hours.

Returns and Refunds

If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. You can find more information about our policy on our Return and Refund Policy page.


We welcome all feedback from our customers, whether positive or negative. Your feedback helps us improve our products and services. If you have any suggestions, comments, or complaints, please do not hesitate to contact us.

Thank you for choosing Makfo. We look forward to serving you!